Refund and Returns Policy

Techzone Gadgets 254 – Returns and Refunds Policy

1. Introduction

Techzone Gadgets 254 is committed to customer satisfaction. This Returns and Refunds Policy outlines the procedures and conditions for returning and refunding purchased products. By making a purchase, customers agree to comply with the terms herein.

2. Return Eligibility

• 2.1 Return Period:
  
  • Returns are accepted within three (3) calendar days from the documented date of delivery.
• 2.2 Eligible Products:
  
  • Returns are exclusively accepted for products determined to have manufacturing defects.
  • Products must be returned in their original, undamaged condition, including all original packaging, accessories, and documentation.
  • Products showing signs of use, damage caused by customer negligence, or tampering will not be eligible for return.
• 2.3 Proof of Purchase:
  
  • A valid proof of purchase (receipt or order confirmation) is mandatory for all return requests.

3. Return Procedure

• 3.1 Return Authorization Request:
  
  • Customers must initiate a return request by contacting Techzone Gadgets 254 via:
    
    • Email: techzonegadgets2015@gmail.com
    • Telephone: +254726000163
  • The customer will be responsible for the return shipping costs.
• 3.2 Return Authorization Confirmation:
  
  • Upon receiving a return request, Techzone Gadgets 254 will review the request and, if approved, provide return authorization instructions, including the return shipping address.
  • Returns sent without prior authorization will not be accepted.
• 3.3 Unclaimed Returns:
  
  • In the event that a return is denied, and Techzone Gadgets 254 attempts to return the item to the customer via email and/or telephone without response within two (2) business days, a grace period of five (5) business days will be granted.
  • Failure to respond within the grace period will result in the forfeiture of the item.
• 3.4 Return Shipment:
  
  • Customers are responsible for securely packaging the returned item and utilizing the original delivery method.

4. Refunds

• 4.1 Refund Processing:
  
  • Upon receipt and inspection of the returned item, Techzone Gadgets 254 will notify the customer of the refund approval or rejection.
  • Approved refunds will be processed to the original payment method within ten (10) business days.
  • Processing times may vary depending on the customer’s financial institution.
• 4.2 Refund Delays:
  
  • If a refund is not received within ten (10) business days of approval, the customer should contact Techzone Gadgets 254.

5. Exchanges

• 5.1 Exchange Policy:
  
  • Exchanges are provided for products with confirmed manufacturing defects, subject to product availability.

6. Damages and Discrepancies

• 6.1 Reporting Damages:
  
  • Customers are required to inspect orders upon receipt and report any damages, defects, or discrepancies immediately.

7. Contact Information

• 7.1 Customer Service:
  
  • Techzone Gadgets 254
  • Phone: +254726000163
  • Email: techzonegadgets2015@gmail.com
  • Address: Tom Mboya Street, Njengi House, Ground Floor, Shop No.18, Nairobi 00200, Kenya
  • Opening Hours: Monday to Saturday, 8:00 AM – 6:00 PM (EAT)