1. Introduction
Techzone Gadgets 254 is committed to providing efficient and timely delivery services. This Shipping Policy outlines the procedures and conditions for our shipping services, including same-day delivery options.
2. Same-Day Delivery Service
- 2.1 Eligibility:
- Same-day delivery is available for orders placed within designated cut-off times, as specified on our website or during the order placement process.
- Same-day delivery is currently offered within the Nairobi metropolitan area.
- Product availability and order volume may affect same-day delivery eligibility.
- 2.2 Cut-Off Times:
- Orders must be placed by 4:00 pm (EAT) to qualify for same-day delivery.
- Cut-off times are subject to change and will be clearly communicated to customers via our website or other official channels.
- 2.3 Delivery Times:
- Same-day deliveries will be completed within a maximum of three (3) hours from order confirmation, barring unforeseen circumstances.
- Techzone Gadgets 254 will make reasonable efforts to adhere to the specified delivery times.
- 2.4 Delivery Confirmation:
- Customers will receive delivery confirmation upon successful delivery of their order.
- Delivery confirmation may be provided via SMS, email, or telephone.
- 2.5 Delivery Address:
- Customers are responsible for providing accurate and complete delivery addresses.
- Techzone Gadgets 254 will not be liable for delivery delays or failures resulting from incorrect address information.
- 2.6 Delivery Exceptions:
- Factors such as traffic conditions, weather conditions, or unforeseen logistical challenges may affect same-day delivery timelines.
- Techzone Gadgets 254 will communicate any potential delays to customers as promptly as possible.
3. General Shipping Information
- 3.1 Shipping Fees:
- Shipping fees for orders within Kenya are as follows:
- Orders totaling 180,000 Kenyan Shillings (Ksh) or more qualify for free shipping.
- Orders totaling less than 180,000 Ksh will incur a flat shipping fee of 1,500 Kenyan Shillings(Ksh).
- Please note that shipping fees may vary based on product weight, dimensions, and specific delivery location.
- 3.2 Order Processing:
- Orders are processed during our standard business hours: Monday to Saturday, 8:00 AM – 6:00 PM (EAT).
- Orders placed outside of business hours will be processed on the next business day.
- 3.3 Delivery Partners:
- Techzone Gadgets 254 utilizes reliable delivery partners to ensure efficient and secure delivery.
- 3.4 Order Tracking:
- Where applicable, customers will receive order tracking information to monitor the status of their delivery.
4. Contact Information
- 4.1 Customer Service:
- Techzone Gadgets 254
- Phone: +254726000163
- Email: techzonegadgets2015@gmail.com
- Address: Tom Mboya Street, Njengi House, Ground Floor, Shop No.18, Nairobi 00200, Kenya